Privacy Policy

1. Introduction

Segecha Group Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (segecha.com) and use our logistics services.

We operate in compliance with the Kenya Data Protection Act, 2019 and, where applicable, the General Data Protection Regulation (GDPR).

2. Data Controller

For the purposes of the Data Protection Act, Segecha Group Ltd is the data controller. Our registered office is located at:

3. Information We Collect

3.1 Information You Provide to Us

We collect information that you voluntarily provide when you request a quote, contact us, or engage our services. This includes:

• Contact Data: Name, email address, phone number, and physical address.
• Business Data: Company name, registration details, and industry.
• Transaction Data: Cargo details, pickup/delivery locations, and payment information.

3.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including your IP address, browser type, and pages viewed, via cookies and similar technologies.

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our logistics services.
• To process quotes and service requests.
• To communicate with you regarding your shipments.
• To comply with legal and regulatory requirements (e.g., KRA customs regulations).
• To improve our website and service offerings.

5. Legal Basis for Processing

Under the Kenya Data Protection Act and GDPR, we process data based on:

• Contractual Necessity: To fulfill our service agreement with you.
• Legal Obligation: To comply with Kenyan and regional transport laws.
• Legitimate Interests: To operate and grow our business securely.
• Consent: Where you have explicitly agreed to receive marketing communications.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party partners who assist in transport, tracking, or IT support.
• Regulatory Authorities: Such as the Kenya Revenue Authority (KRA) or customs officials in Uganda, Tanzania, Rwanda, and Burundi.
• Professional Advisors: Lawyers, auditors, and insurers.

7. Cross-Border Data Transfers

As a regional logistics provider, your data may be transferred to and processed in countries within the East African Community (EAC). We ensure that such transfers comply with the Data Protection Act by implementing appropriate safeguards.

8. Your Data Protection Rights

Under Kenyan law and GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data under certain conditions.
• Objection: Object to the processing of your data for specific purposes.
• Portability: Request transfer of your data to another organisation.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer at privacy@segecha.com.